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Veynavo LLC · Legal

Billing & refund policy

How Shopify subscriptions, recurring charges, usage credits, cancellations, taxes, and refund requests work.

Last updated: July 28, 2026

1. Plans and currency

List prices are stated in U.S. dollars. Current plan prices and monthly credit grants are:

  • Free: $0/month · 100 credits per month
  • Basic: $14/month or $140/year · 2,000 credits per month
  • Standard: $49/month or $399/year · 11,000 credits per month
  • Professional: $199/month or $1,599/year · 110,000 credits per month

Current plan features and limits appear on the pricing page and before Shopify confirms a subscription.

2. Shopify billing

Shopify authorizes, processes, and displays app subscription charges. A paid plan does not begin until the merchant approves Shopify's billing confirmation and the subscription is reported active. Shopify may convert currency or apply billing rules based on the merchant's account and location.

3. Renewal and cancellation

Monthly and annual subscriptions renew automatically through Shopify until cancelled. Merchants can request cancellation from the app's Plans & Usage page or through available Shopify controls. Cancellation normally prevents renewal; paid access remains subject to the period and status Shopify reports. Uninstalling the app also ends future app use but does not retroactively reverse a charge already processed by Shopify.

4. Credits and usage

  • Credits are service units, not money, stored value, or property.
  • Credit cost varies by task, selected fields, product count, generation profile, image analysis, and optional web research.
  • The app may reserve an estimate before work begins, consume credits for completed items, and release unused reserved credits for failed or cancelled items.
  • Monthly grants reset with the applicable entitlement period. Unused credits expire at the end of that period and do not roll over.
  • Credits cannot be transferred, resold, redeemed, or exchanged for cash.

5. Plan changes

Upgrade or downgrade timing, proration, replacement charges, and renewal dates are controlled by the subscription option presented by Shopify. Read the Shopify confirmation screen before approval. If the confirmation does not match the change you intended, do not approve it and contact support.

6. Refunds and billing errors

Subscription charges are generally non-refundable once a billing period begins, including unused time or credits, except where required by law. Refund requests involving duplicate charges, technical billing errors, or an inability to provide the paid service will be reviewed individually. Contact us promptly and include the shop domain, charge date, plan, and a description of the issue. Approval is not guaranteed, and any refund may need to be processed through Shopify.

7. Taxes and price changes

Prices exclude taxes unless stated otherwise. Shopify may calculate and collect applicable taxes. We may change future prices or plan limits with notice appropriate to the circumstances and platform requirements. A price change will not be charged unless authorized through the applicable Shopify billing process.

8. Billing support

Send billing questions to [email protected]. Do not email payment card numbers, passwords, or Shopify access tokens.